Terms and Conditions

1. About Global Felicity Group

Global Felicity Group, LLC is a private document facilitation company. We assist with apostille facilitation, authentication support, remote online notarization coordination, translation coordination, government-record guidance, and related document services.

Global Felicity Group, LLC is not a government office, law firm, immigration firm, tax advisor, financial advisor, court, consulate, Secretary of State office, federal agency, public records office, or official issuing authority. We do not provide legal, immigration, tax, financial, or official government advice.

Global Felicity Group, LLC does not issue apostilles, authentications, vital records, court records, government documents, notarizations, translations, or official approvals. Those are issued, completed, or accepted by the appropriate issuing authority, receiving authority, notary, translator, or other authorized provider.

2. Quotes, Information, and Requirements

The services, fees, estimated timelines, and scope of work for each request will be described in the applicable quote, invoice, payment link, email, service instructions, or other written communication.

Clients should review the service details, destination country, document information, delivery information, and receiving-authority requirements before making payment.

GFG relies on the information, documents, destination country, delivery details, and instructions provided by the client. If information is incorrect, incomplete, late, changed, or misleading, the request may be delayed, rejected, require additional fees, require corrected documents, or need to be restarted.

Some documents may need a specific form or certification before processing, such as a certified copy, notarization, county clerk certification, letter of exemplification, additional signatures, or other required certifications.

3. No Guarantee of Acceptance or Timing

GFG may provide practical guidance based on available information, but final decisions are made by the issuing or receiving authority.

GFG cannot guarantee that any document, apostille, authentication, notarization, translation, record, or submission will be issued, approved, accepted, or completed within a specific timeframe.

Processing times begin only after GFG receives the documents, information, payment, approvals, and authorizations needed to begin the quoted service. All timelines are estimates, not guarantees.

GFG's service obligation is complete once GFG has performed the quoted facilitation service and returned, delivered, emailed, or otherwise made available the completed documents or service results according to the agreed service method.

GFG is not liable for delays or failures caused by circumstances beyond its reasonable control, including government office closures, natural disasters, public health emergencies, or carrier disruptions. GFG will notify the client of any such delay and resume services as soon as reasonably practicable.

4. Related Services, Delivery, and Third Parties

When GFG coordinates notarization, translation, records, courier, vendor, or other third-party services, those services remain subject to the requirements, decisions, timing, and limitations of the third party involved. GFG is not responsible for third-party delays, rejections, errors, pricing, decisions, or handling practices.

For remote online notarization, the notary decides whether a notarization can legally and ethically be completed. A notarization confirms the notarial act performed; it does not guarantee that the document is legally sufficient or accepted by any receiving authority.

Clients should not send original personal documents unless GFG specifically instructs them to do so. GFG is not a shipping company or carrier. Delivery timelines are estimates, and GFG is not responsible for carrier delay, loss, damage, misdelivery, customs issues, returned packages, or delivery problems caused by incorrect or incomplete delivery information.

5. Payments, Refunds, Changes, and Records

Payment is due before GFG begins service work unless we agree otherwise in writing.

Refunds may be available only before GFG submits the documents for processing. For purposes of this section, "submission" means the date GFG transmits, mails, or delivers client documents to the relevant issuing or authentication authority. If a refund is approved before submission, GFG may deduct payment processing fees and any costs already incurred. Once documents have been submitted for processing, GFG's fees are non-refundable, including if the request is delayed, rejected, denied, or not accepted by the receiving authority.

Once processing has begun, changes may not be accepted. Changes may require a new quote, new payment, corrected documents, or resubmission.

GFG may open, review, scan, copy, photograph, package, send, and keep records of documents as reasonably necessary to perform services, maintain business records, and resolve disputes. Please see our Privacy Policy for more information.

GFG may refuse, pause, or terminate service for suspected fraud, unlawful activity, altered or misleading documents, nonpayment, abusive conduct, missing information, unworkable timelines, or legally or ethically questionable requests.

6. Liability, Florida Law, and Contact

To the fullest extent allowed by law, GFG's maximum liability for any claim related to a service is limited to the amount paid to GFG for the specific service at issue.

GFG is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

If a service cannot be completed because of GFG's mistake or mishandling, GFG may, at its discretion, refund the service fee paid to GFG for that service or reattempt the service without an additional GFG service fee.

These Terms are governed by Florida law. Any dispute related to these Terms or GFG's services shall be handled in the appropriate state or federal courts located in Florida, unless a separate written agreement says otherwise.

These Terms are the entire agreement between you and GFG regarding the services described and supersede all prior communications or representations. If any provision is found unenforceable, the remaining Terms stay in full effect. GFG's failure to enforce any provision at any time is not a waiver of its right to do so later. GFG may update these Terms at any time; the revised date will be reflected above. Continued use of GFG's services after any update constitutes acceptance of the revised Terms.